Patient Perception Survey

HCAHPS Survey Results for Jackson-Madison County General Hospital

 We report patient perception survey data publicly available by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Public data lags six months to two years behind current internal data, so West Tennessee Healthcare also chooses to report the most current corresponding internal data.

This information is the most current available from CMS posted on the HospitalCompare website.

  National Average Oct 2015 - Sept 2016 JMCGH Hospital Compare Data Oct 2015 - Sept 2016 JMCGH Most Recent Internal Data Oct 2016 - June 2017
Patients who reported their nurses "Always" communicated well. 80% 82% 84%
Patients who reported their doctors "Always" communicated well. 82% 81% 82%
Patients who reported that they "Always" received help as soon as they wanted. 69% 70% 69%
Patients who reported their pain was "Always" well controlled. 71% 72% 74%
Patients who reported that staff "Always" explained about medicines before giving it to them. 65% 65% 68%
Patient who reported that their room and bathroom were "Always" clean. 75% 73% 75%
Patients who reported that the area around their room was "Always" quiet at night. 63% 65% 64%
Patients who reported that YES, they were given information about what to do during their recovery at home. 87% 85% 86%
Patients who "Strongly Agree" they understood their care when they left the hospital. 52% 51% 50%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 73% 75% 77%
Patients who reported YES they would definitely recommend the hospital. 72% 76% 77%

All of the above data is available at CMS Hospital Compare Website except for the internal data, which has been submitted but is not yet available on Hospital Compare.

View the Patient Perception Survey Report for Affiliate Hospitals

West Tennessee Healthcare (WTH) does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, national origin, age, religion, disability, Limited English Proficiency or sex, including discrimination based on gender identity, sexual orientation, sex stereotyping or pregnancy in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by WTH directly or through a contractor or any other entity with which WTH arranges to carry out its programs and activities.

For further information about this policy, contact Amy Garner (731) 541-9914.