Frequently Asked Questions

What are your hours of operation?

Our outpatient offices are open Monday-Friday, 8 a.m.-5 p.m. We have a 24-hour crisis line (1-800-372-0693) and the walk-in Crisis Triage Center which are always in operation.

What are your locations?

We have offices located in seven cities in West Tennessee: Jackson, Union City, Lexington, Brownsville, Dyersburg, Tiptonville, and Milan.

What insurance networks are your providers listed with?

United Behavioral health, Health Partners, Champus/Tricare, Cigna, Private Healthcare Systems, Blue Cross Blue Shield, Value Options, CorpHealth, medicare, and TennCare are commonly accepted by Pathways providers. Call our Access number 1-800-587-3854 for more information about your insurance coverage.

Will you bill my insurance?

We are pleased to offer free information regarding insurance deductibles and co-payments. There will not be a fee for filing any insurance claims for you. We will be happy to discuss and work out payment issues with you.

What type of credentials do your staff members have?

Case Managers will meet credentialing standards provided by state regulations. Clinicians doing individual therapy include those with doctoral and masters level degrees only. Our staff includes Licensed Clinical Social Workers, Licensed Professional Counselors, Licensed Psychological Examiners, Pharmacists, Family and Psychiatric Nurse Practitioners, RNs, LPNs, Psychologists and Psychiatrists.

What age population do you serve?

We see patients as young as four years old and all ages beyond to include youth, young adults, adults, and geriatric patients.

Do you have a confidentiality policy?

Yes, we do. You will receive a copy of the confidentiality policy at your initial intake appointment. All information relayed to staff or kept in your chart is strictly confidential and is not released to anyone without your written consent.

Do you have a payment program for services if I don't have insurance?

If a client is without a pay source and has limited income, there is a program for which he or she can apply for a reduced fee. When calling for your first appointment, you will be advised about information to bring  with you to that appointment so that you can apply for this program. After the application has been completed and given to the business office, a letter will be sent to you informing you of the applicable reduced fee.

What type issues and conditions do you treat?

Just a few of the issues we can help with include: depression, anxiety, anger management, marital counseling, family issues, school performance, grief, divorce, parenting skills, substance abuse, eating disorders, and chronic mental illnesses. Individual therapy, group programs, case management, psychological testing, intensive outpatient, residential, respite, and inpatient services are all available.

I am nervous about coming to counseling. Can you explain the process?

The first step is to call our access number (1-800-587-3854). You will be asked basic information including your name, birth, address, payment source, and a very brief reason for seeking services (i.e. depression, anxiety, school problems, etc.). The person taking your call will then be able to work with you to set up your first appointment with a therapist who is in your provider network and who is trained in the area of treatment that is of concern to you. In your first appointment, a thorough history is taken by a therapist who will make recommendations and facilitate scheduling of the services that will best meet your needs. Medication evaluations are not included in the first visit but will be scheduled for you if this is appropriate to your treatment.

Do I need a referral from my primary care physician?

No, you do not, under most insurance policies, need a referral but if one is needed, we will let you know prior to the first appointment.

NONDISCRIMINATION NOTICE STATEMENT
West Tennessee Healthcare (WTH) does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, national origin, age, religion, disability, Limited English Proficiency or sex, including discrimination based on gender identity, sexual orientation, sex stereotyping or pregnancy in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by WTH directly or through a contractor or any other entity with which WTH arranges to carry out its programs and activities.

For further information about this policy, contact Amy Garner (731) 541-9914.