Nondiscrimination Statement

Discrimination is Against the Law

Title VI of the Civil Rights Act of 1964 requires that federally assisted programs be free of discrimination.  The Tennessee Department of Health also requires that its services be offered to all eligible persons.
West Tennessee Healthcare (WTH) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. WTH does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Prohibited Practices Include:
• Denying services because of race, color, national origin, age, disability, or sex.
• Applying different standards for the same types of services.
• Segregating clients solely because of race, color, national origin, age, disability, or sex.
• Segregating health service facilities for non-medical reasons.
• Refusing to grant equal privileges to clients or staff members.
• Impairing human dignity by manner of address or treatment.
• Failing to make allowances for language or educational difficulties.

West Tennessee Healthcare:
• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
• Qualified interpreters
• Information written in other languages
If you need these services, contact Interpreter Services at (731)541-4676 or page them at (731)935-5690.  They are available from 8:00 a.m. to 4:30 p.m., Monday – Friday.  After hours and weekends, please call the operator at (731)541-5000.

If you believe that WTH has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person or by mail, fax, or email with the WTH Civil Rights Coordinator:


Amy Garner, VP/Chief Compliance Officer
Jackson-Madison County General Hospital
620 Skyline Drive, Jackson, TN 38301
Telephone:  (731)541-2970          Fax: (731)541-9404          Email: Amy.Garner@WTH.org
If you need help filing a grievance, the WTH Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

SPANISH
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-731-541-5000.


ARABIC
ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-xxx-xxx-xxxx (رقم هاتف الصم والبكم: 1--145-137-0005).


CHINESE
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-731-541-5000)。


VIETNAMESE
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-731-541-5000.


KOREAN
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-731-541-5000 번으로 전화해 주십시오.


FRENCH
ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-731-541-5000.


LAOTIAN
ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-731-541-5000.


CAMBODIAN
ប្រយ័ត្ន៖  បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។  ចូរ ទូរស័ព្ទ 1-731-541-5000។


GERMAN
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-731-541-5000.


GUJARATI
સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો  1-731-541-5000.


JAPANESE
注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-731-541-5000まで、お電話にてご連絡ください。


TAGALOG
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-731-541-5000.


HINDI
ध्यान दें:  यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-731-541-5000 पर कॉल करें।


RUSSIAN
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-731-541-5000.


PERSIAN (FARSI)
توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با 1-731-541-5000 تماس بگیرید.