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We know you are concerned about your loved one. We will do our very best to inform you of your loved one’s condition while he or she is receiving care in our Emergency Department, all while keeping with current privacy laws.

Call 731-541-6180 to reach the family representative specialist for assistance in patient information or reaching family members in one of our waiting room areas.

Except for the Emergency Entrance, all public entrances close at 10 p.m. and re-open at 5 a.m. daily.

Free parking is available for all patients and visitors at Jackson-Madison County General Hospital. You are encouraged to park in Garage 1, which is located at 745 W. Forest Avenue (at the corner of Summar Drive and West Forest Avenue).

Driving directions and a map to Garage 1

Parking in Garage 1 provides secure, covered, well-lit parking and easy access into General Hospital on the Blue or Orange Levels.

We are required by law to maintain the privacy of each patient’s health information, provide you with a description of our privacy practices, and notify you following a breach of unsecured protected health information. We will abide by the terms of this notice. Please visit our privacy information for more information.

West Tennessee Healthcare (WTH) does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, national origin, age, religion, disability, Limited English Proficiency or sex, including discrimination based on gender identity, sexual orientation, sex stereotyping or pregnancy in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by WTH directly or through a contractor or any other entity with which WTH arranges to carry out its programs and activities.

For further information about this policy, contact Amy Garner (731) 541-9914.