Visitor Information

Visitor Information

Jackson-Madison County General Hospital values our patients and the families that love them. We strive to make them as comfortable as possible during their visit with us.

Our goal is to provide a setting in which the expertise of physicians, nurses, respiratory therapists, rehabilitation specialists and others are brought together to improve the health of patients in West TN.

If patients or family members have any questions and/or comments about hospital care or procedures, they are encouraged to contact any member of the Patient Relations Office with assurance that any patient or family concern will be handled with sensitivity and in confidence. If you have a concern about your care or any situation while you are a patient with us, please call or ask your nurse to call the Patient Relations office at (731) 541-6184 or extension 16184 from your bedside.

Visiting hours vary by department at Jackson-Madison County General Hospital.  Please talk with your loved one's nurse to coordinate times appropriate for the patient, care team and family. 
Friends and family can purchase flowers, balloons and gifts in our Gift Shop, which is located on the first floor, or A Woman's View boutique, which is located on the third floor.  Free email messages are also delivered to patient rooms by our volunteers.


There is limited Emergency Department parking available outside the Emergency Department Entrance. Please re-locate your vehicle when the time is appropriate as to make the space available to for others with emergency medical needs.

Free parking is available for all patients and visitors at Jackson-Madison County General Hospital. You are encouraged to park in Garage 1, which is located at 745 W. Forest Avenue (at the corner of Summar Drive and West Forest Avenue).
For more information about where to park including driving directions...

West Tennessee Healthcare (WTH) does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, national origin, age, religion, disability, Limited English Proficiency or sex, including discrimination based on gender identity, sexual orientation, sex stereotyping or pregnancy in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by WTH directly or through a contractor or any other entity with which WTH arranges to carry out its programs and activities.

For further information about this policy, contact Amy Garner (731) 541-9914.