What To Expect

What to Expect 

A medical emergency can be a frightening and unsettling experience. Knowing what to expect can provide reassurance to you and your family that while your situation is anything but routine to you, we practice emergency medicine every day and treat over 80,000 patients in the accredited Emergency Department of Jackson-Madison County General Hospital.
The Emergency Department is committed to providing the best possible emergency care. As part of one of the most progressive medical care facilities in the region, we have access to technology that allows us to administer and practice cutting edge emergency medicine across nearly every specialty.

“We understand it’s not an emergency; it’s YOUR emergency.”

What to Bring:

  • List of all current medications including "over the counter" drugs, herbal remedies and supplements
  • List of dosages, when they are taken and the last dose taken
  • Primary care physician’s name
  • List of known allergies and medication reactions
  • List of surgeries
  • List of medical conditions
  • Telephone numbers of family, friends or next of kin
  • Pharmacy name, telephone number and location
  • Advanced Directive or Durable Power of Attorney
  • Social security card
  • Insurance card
  • Employment paperwork if your treatment is work-injury-related

Arrival and Triage

The Emergency Department health care providers will assess your symptoms to determine the severity of your condition. Your vital signs will be checked and information gathered, including details on allergies, any medications you are taking and your medical history.

Patients with less serious illnesses and injuries may be seen in the Fast Track.

Fast Track

Fast Track is often an alternative to the regular Emergency Department, where treatment is determined on the severity of a patient's condition.

Fast Track is designed to treat patients who need immediate attention for small emergencies such as lacerations, sprains, fractures, bruises, cratches, sore throats, ear infections and minor rashes.  The Fast Track is part of the Emergency Department and not an urgent care clinic, but offers procedures with the goal of shortening both wait and treatment times for non-critical patients.


Depending on your emergency, your treatment may be simple or complex. Your treatment may take a few minutes or several hours, depending on your illness or injury. The medical staff will determine when you can be discharged from the Emergency Department or if you need to be admitted to the hospital.

If you are discharged, the nurse will provide you with a copy of your discharge instructions and any prescriptions the doctor may have written for you. The nurse will answer any questions you have about your care and treatment. Please keep your discharge instructions because you are responsible for your own care after you leave the Emergency Department.
If you are admitted, you will be taken to your room as soon as all the arrangements have been made. You may have to receive care in the Emergency Department while your treatment location is prepared in the hospital.

Patient Discharge

When you are discharged from the Emergency Department, your health care provider may give you prescriptions or other instructions for your recovery. Please follow the set of written discharge instructions. These will answer your questions and describe any recommended follow-up care. It is very important that you understand and follow these instructions. If you do not understand them, please let the staff know. If you get home and have any questions or concerns, please call 541-5000 and ask for the ER charge nurse.

West Tennessee Healthcare (WTH) does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, national origin, age, religion, disability, Limited English Proficiency or sex, including discrimination based on gender identity, sexual orientation, sex stereotyping or pregnancy in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by WTH directly or through a contractor or any other entity with which WTH arranges to carry out its programs and activities.

For further information about this policy, contact Amy Garner (731) 541-9914.