About Pathways Behavioral Health Services

Pathways is the leading provider of behavioral health services in West Tennessee and serves over 10,000 individuals and families annually. Pathways employs more than 250 full and part time staff members and operates clinical programs at nine different locations throughout West Tennessee.

Governed by a volunteer board of directors and committed to team building within its staff and networks and partnerships, externally, Pathways is adapting to changes in the healthcare industry.

Pathways is accredited by The Joint Commission. The Joint Commission is an independent, not-for-profit organization which sets standards for and evaluates healthcare organizations in accordance with nationally recognized guidelines. The standards include an organization's level of performance in key functional areas such as: patient rights, patient treatment, medication management, and infection control. They also focus on the facility's ability to provide safe, quality care. To earn and maintain accreditation, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years. 


To improve the health and well-being of the communities we serve while providing exceptional and compassionate care.


To be chosen by our staff, our physicians and our community as the best place to work, the best place to practice and the best place to receive comprehensive care.


Continous Improvement

Our Comprehensive Services

Pathways takes care to ensure mental and behavioral health needs are met across the generations. From youth and teens to adults and seniors, our comprehensive services offer a diversity that touches lives at many different levels. Pathways provides:

  • 24-Hour Walk-In Triage Center: This service is available in Jackson at the 238 Summar Drive location. This service provides mental health assessment, triage and referral to the appropriate level and type of care
  • Adult Inpatient Services (Mental Health and Substance Abuse): A 25-bed adult unit that offers acute short-term care for psychiatric issues and/or detoxification from alcohol or other substances
  • Crisis Stabilization Unit (Adult): A 15-bed adult psychiatric unit that offers acute short-term (72-hour) care for psychiatric issues
  • 24-Hour Mobile Crisis Services: A 24-hour service designed to provide immediate crisis intervention to residents of Crockett, Dyer, Gibson, Haywood, Henderson, Lake, Madison, Obion, and Weakley counties
  • Intensive Outpatient Services (Adult and Youth): Intensive outpatient programs help clients who need more assistance than outpatient support provides, yet less intense assistance than is found with 24-hour inpatient care. The programs meet three-four days per week for three hours each day. Mental Health Intensive Outpatient is available for children and adolescents and adults
  • Outpatient Counseling (Mental Health and Substance Abuse): Outpatient counseling services are provided for individuals, couples, families, or groups. Outpatient counseling is available in offices located in the following counties: Dyer, Gibson, Haywood, Henderson, Lake, Madison and Obion. Outpatient counseling assists clients needing help with mental illness, substance abuse or situational problems, including depression, anxiety, anger, stress, family difficulties, and grief
  • Pharmacological Management: Physicians and nurse practitioners are available to provide pharmacological management services for clients who need medication to help treat ongoing emotional and psychological needs
  • Case Management (Adult and Youth): Case management services are a series of actions taken by a case manager or a team of case managers to assess needs, plan, coordinate, monitor, adjust and advocate for consumer services, treatments, and supports. Services may support clinical services. The process is directed toward recovery, and self-management of mental illness and providing the client/family the opportunity to improve their quality of life

Our People

Pathways employs a variety of disciplines in the areas of clinical, management, and support staff. All are experienced professionals, highly valued, and respected in our communities and organization. Pathways is about people, and our employee retention speaks volumes. More than 45 percent of our staff have given Pathways 10-plus years of service, and those who join the Pathways team come to surround themselves with an abundance of well-qualified, long-term experience.

To accomplish our mission, Pathways will:

  • Advocate for quality care and safeguard the rights of those we serve
  • Provide and build a safe environment
  • Promote leadership in mental health through community education
  • Exceed in performance measures to maintain Joint Commission and Medicare certification
  • Recruit and retain a qualified and diverse workforce
  • Use cost effective fiscal measures

Community Involvement:

  • Collaboration with Drug Court and Mental Health Court
  • Crisis Intervention Training with law enforcement
  • Critical Incident Team Response
  • National Alliance for the Mentally Ill (NAMI)
  • Community and organization-specific education events
  • Interagency review committees
  • Foster care review boards
  • Participation in community disaster drills
  • School-based Mental Health and Case Management Services
  • Housing collaborative


Each of our facilities are members of the National Health Service Corps: NHSC.hrsa.gov We serve all patients. We offer discounted fees for patients who qualify. We do not deny services based on a person’s race, color, sex, national origin, disability, religion, sexual orientation. We accept insurance, including TennCare, Medicare, Children’s Health Insurance Program.

West Tennessee Healthcare (WTH) does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, national origin, age, religion, disability, Limited English Proficiency or sex, including discrimination based on gender identity, sexual orientation, sex stereotyping or pregnancy in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by WTH directly or through a contractor or any other entity with which WTH arranges to carry out its programs and activities.