Pathways Services and Programs

At Pathways Behavioral Health Services, you'll find caring professionals dedicated to meeting your needs. Our focus is unsurpassed patient care. Annually, we treat an average of 9,000 clients and provide 200,000+ services. Services are available for children and adults throughout West Tennessee.

Pathways is accredited by The Joint Commission (TJC).

The primary services provided by the Center include:

Therapy or Counseling – This service involves individual, couple, family and/or group counseling by one of our mental health professionals.  These individuals use professional skills, knowledge, training and experience to assist you in identifying problems that you may be having and developing a plan to address / resolve these problems.  The frequency and duration of sessions will be discussed with you and will be a part of your treatment plan.  Our staff tries to use a brief therapy approach to focus on problem identification and resolution.

Medication Management – This service involves the use of medication(s) to treat symptoms of various mental health diagnoses and can be an important part of treatment.  You may be referred to one of the Center’s medical providers to consider the use of medication(s).  If medication(s) are recommended and you agree, you will be informed of the benefits and side effects of the medication(s).  The medical practitioner will evaluate your response to the medication(s).  Adjustment or changes to your medication regimen will be made as needed.  It is extremely important that you take the medication(s) as prescribed and do not self adjust or discontinue your medication without contacting the Center.  Please report any side effects to us and notify us if you are taking
other prescribed or over-the-counter medication(s).

Case Management – This is a comprehensive service that aims to enhance treatment effectiveness and outcomes with the goal of maximizing recovery and resilience options and natural supports.  Case Managers help people access clinical and other services that prevent deterioration in their current mental status and promote their recovery toward independent living. 

Health Link Program – Through better coordinated behavioral and physical health services, the Health Link program is meant to produce improved member outcomes and greater flexibility when it comes to the delivery of appropriate care for each individual.  The program is built to encourage the integration of physical and behavioral health, as well as, mental health recovery, giving every person a chance to reach his or her full potential for living a rewarding and increasingly independent life in the community.

Emergency Services – These services are available twenty-four hours per day, seven days per week (24/7) through the Center’s Crisis Line for persons who find themselves in psychiatric emergency situations.  We have mental health professionals available to provide crisis intervention services.  Pathways has a 24 hour Walk-In Triage Center at the Jackson office on Summar Drive for persons experiencing a psychiatric emergency.

Crisis Stabilization Unit – This service offers twenty-four hour per day, seven days per week (24/7) intensive, short-term stabilization and behavioral health treatment for individuals who do not meet the criteria for psychiatric hospitalization.  The CSU provides assessment, triage, medication management, and group and individual therapy as well as an opportunity for clients to work with a wellness recovery consumer specialist.

Inpatient Psychiatric Unit – This service offers a therapeutic environment for patients requiring short-term, acute care twenty-four hour per day, seven days per week (24/7).  This service offers a specialized team of Nurses, Social Workers, and Psychiatric Technicians, directed by a Psychiatrist.  The Inpatient Unit provides psychotherapeutic care for the patient and family to meet their psychological, medical and rehabilitative needs so their return to the community can be facilitated as rapidly as possible.

Peer Support Services – These services are available in Dyer, Henderson and Madison counties. We have consumers trained as Peer Support Specialists who may be able to assist you in dealing with problems outside your formal therapy at the Center.

Substance Abuse Services:

Hitting rock bottom does not mean the end of the world.  It is an opportunity for a new beginning…a second chance. At Pathways Behavioral Health Services, we have a dedicated team of professionals to help you recover from the struggles of drug and alcohol addiction at any stage. We can help you overcome the chains of addiction to alcohol, prescription medication or other drugs such as meth, cocaine or heroin with our variety of treatment options.

Inpatient Detoxification Unit – Inpatient Detoxification in our Jackson office on Summar Drive is a short-term stay in a twenty-four hour, seven days per week (24/7) concentrated and structured hospital-based program which may include individual, group and medication management.  Services provided are based on the needs and responses of the individual with respect to the severity of their symptoms. Treatment is tailored to assist the individual in regaining a higher level of functioning. Services are directed at providing stabilization of symptoms, preventing deterioration and facilitating reintegration into the community with an identified aftercare plan.

Intensive Outpatient Program – This service offers group counseling three hours per day for three to four days per week for six to eight weeks.  Services are provided for adults, adolescents and children at the Jackson office on Summar Drive. Aftercare services are also available upon completion of the program.

Individual Therapy or Counseling – This service involves individual, couple, family and/or group counseling.  The frequency and duration of sessions will be determined specific to your needs.

Many of the Substance Abuse Programs provided at Pathways are covered by specific state grants.  Let our staff help determine if you meet the eligibility guidelines.

Pregnant women and IV drug users receive preference for admission to substance abuse treatment programs.

Co-Occurring Services – Pathways recognizes that many people suffer from a combination of substance abuse and mental health issues.  All of our Substance Abuse Programs are prepared to offer services to address both issues.

Support Groups


Intensive on-going treatment program for adolescents struggling with substance abuse problems; ages 13-18. The group meets every Monday, Tuesday & Thursday from 3-6 p.m. at 238 Summar Drive in Jackson, TN. Please contact Carolyn Hulsey at 731-541-8284 for more information. The adolescent will be required to do one additional session each week. This will be set based on adolescent and staff schedule. 

Breakthrough Community Based - Alcohol and Drug focused groups in the surrounding counties usually in the school or organized location.


Building Recovery and Individual Dreams and Goals through Education and Support is a six-week self-help program that provides education and support to mental health consumers. The group meets on Tuesdays from 12:30-2 p.m. Please contact Philip Grant at 731-423-9500 for scheduled dates. 

Intensive Outpatient Program (IOP) Alcohol and Drug Group 

The group meets Monday, Tuesday, and Wednesday from 9 a.m.-12 p.m., and 4-7 p.m. Meetings are in the Pathways Group Room. For co-occurring treatment of mental health/substance abuse disorders, education about addiction, and identifying relapse triggers. Contact Jim Jones at 731-541-8297 for more information.

New Beginnings 

For treatment of children and adolescents with a mental health diagnosis; ages 6-17. The group meets on Monday, Tuesday, and Thursday from 3-6 p.m. at 238 Summar Drive in Jackson, TN. The group lasts for a period of six weeks. Contact Carolyn Hulsey at 731-541-8284 for more information.

Relapse Prevention Treatment Group for Substance Abuse 

The group meets Mondays from 7-8:30 p.m. at 238 Summar Drive in Jackson, TN. The group is for clients who have a primary diagnosis of substance abuse disorder. Contact Reginald Nesbitt at 731-541-8380 for more information.

Wellness Recovery Action Plan (WRAP)

WRAP will help identify wellness tools that benefit you and how to use those wellness tools when experiencing physical and emotional symptoms. Group is scheduled to meet once a month from 8:30 a.m.-2 p.m. at 238 Summar Drive in Jackson, TN. Contact Marie Maxie at 731-541-4545 for scheduled dates. 

West Tennessee Healthcare (WTH) does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, national origin, age, religion, disability, Limited English Proficiency or sex, including discrimination based on gender identity, sexual orientation, sex stereotyping or pregnancy in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by WTH directly or through a contractor or any other entity with which WTH arranges to carry out its programs and activities.

For further information about this policy, contact Amy Garner (731) 541-9914.