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Health System Revised Visitation Policy. Click here for details.

Jackson-Madison County General Hospital Revises Visitation Policy – June 16, 2020

Effective Monday, June 16, 2020, Jackson-Madison County General Hospital will adhere to the hours and visitation policies described below.

Visitation Hours:

  • Monday – Friday: 5 am – 8 pm
  • Weekend Hours: 7 am – 5 pm

Visitation Policies:

  • No children under 18 unless they are the patient. Patients going to Ayers Children’s Clinic will be allowed to enter.
  • Every patient is allowed 1 visitor at a time.
  • Pastors may come in to visit a specific patient. Currently, Pastors are not allowed to “make round” to all patients as they have done in the past. They are allowed to be the patient’s 2nd visitor.
  • We are not making anyone go to the car to wait for a procedure, surgery, radiology, GI, etc. appointment. The peri-operative waiting room is open(on the balcony of A Tower) for surgical patients waiting. GI waiting and the Radiology waiting rooms are open as well. We are asking visitors to wait in the waiting room closest to where their patients are having procedures done. This is only for same-day surgeries/appointments.
  • There are no general open waiting areas. Inpatients may still only have 1 come in the building to see them. Large groups will not be allowed to wait in any waiting room.
  • Service dogs will be allowed in our facilities at this time.
  • For your safety, any eateries in our facilities are only available to patients their visitors and are not open to the general public.
  • Exceptions to the visitation policy are allowed for end-of-life patients or any other pre-arranged situations.
  • At this time, West Tennessee Healthcare has resumed in-person job interviews.

Everyone who comes in should continue to be screened

We understand that the more restrictive visitation policy may have been difficult for visitors and patients, but these changes were implemented previously to protect the wellbeing of all of our patients, providers and staff, which is our top priority. We hope that relaxing the visitation policy will enhance the patient and visitor experience, but we will need everyone’s diligence to wear masks and adhere to policies for the protection of all involved.

We reserve the right to further restrict visitation to our facilities as the situation changes. We are also coordinating our activities with our local health department directors and will follow guidance from them if they direct us to take additional actions that they deem necessary to protect the health of the public.

We will continue to provide updates as we receive them.  Follow us on social media or visit for updates.