Patient Information

Welcome to West Tennessee Healthcare!

At West Tennessee Healthcare, our first priority is you. We are looking forward to serving you. We understand that you may have some questions and concerns when you are going to be a patient. Below is some useful information you may need for your visit. If the following topics do not cover the information you need, feel free to email

Pre-Admitting: For the convenience of our patients, please call to schedule your pre-admitting lab tests, anesthesia evaluation, and other exams that are needed before your surgery or procedure. As soon as the doctor schedules your surgery, call 731-541-6919 to schedule your pre-admitting.

Pre-admitting is done at Jackson-Madison County General Hospital (whether your procedure is outpatient or requires an overnight stay). Pre-admitting at General Hospital is also done for West Tennessee Surgery Center patients.

The time it takes for pre-admitting will depend on your medical history. Please allow up to two hours for your pre-admitting.

Medical Records: West Tennessee Healthcare is committed to ensuring the privacy and security of patient health information. Copies of your medical records can be sent to your physician or to another hospital without charge. Written consent and a small fee is required to release copies of medical records to patients and we ask your understanding in allowing time for the records to be completed. Please call 731-541-7800. The Health Information Management Release of Information office is open Monday-Friday, 8 a.m.-4:30 p.m. Closed Saturday, Sunday, and Holidays.

Admission and Room Assignments: When you enter the hospital, you will go through the admissions process where you will be assigned a room. During your admission, you will be asked to sign an authorization form for medical and/or surgical treatment. Parents or legal guardians must sign for minors.

Valuables: For your protection, all jewelry and money (other than small change) should be left at home. Items such as eyeglasses, contact lenses, dentures, and hearing aids should be stored in a proper container when not in use.  If needed, the Security Department has a safe available for safekeeping of your valuables.

Personal Items: To make your stay more comfortable, we recommend that you bring a few personal items, such as a toothbrush and other toiletry articles, bathrobe, slippers and a nightgown or pajamas.

Medications: Your doctor will prescribe the drugs you may need during your hospital stay. Please bring all of your medications from home. The staff member will need to know how often you take your medications.

Telephone: Your room is equipped with a telephone for your use and convenience. You do not incur any additional charges by using this phone for local calls. Your incoming calls may be dialed directly to your room. Please remember to furnish your room phone number to relatives and friends.

Television: For your enjoyment, your hospital room is equipped with a color television that can be operated from your bed. There is no additional charge for use of the television and the local cable service. There are radio station channels and a relaxation channel as well as patient education channels. For those inpatients of General Hospital, Sunday morning worship services are also telecast from our Chapel.

Smoking: The use of tobacco in any form is not permitted at any West Tennessee Healthcare facilities.

Flowers and Mail: Flowers, packages and mail are delivered to patient rooms daily. Flowers are not permitted in the Critical Care, Surgery, or Post Anesthesia Care units. Mail received after your discharge will be forwarded to your home as much as possible. You can also give outgoing mail to a member of the nursing staff.

Friends and family can purchase flowers, balloons, and gifts in our Gift Shop, which is located on the first floor, or A Woman's View boutique, which is located on the third floor.  Free email messages are also delivered to patient rooms by our volunteers.

Patient Advocates: The Patient Relations Department can assist with your special needs or requests, and address any issues you may have. Call 731-541-6184 (16184 from your room) or ask your nurse for assistance.

Spiritual Care Chaplain services are available to patients of all faiths; call 731-541-6573 (16573 from your room) or ask your nurse for assistance. An interfaith chapel for patients and visitors is located on the first floor of Jackson-Madison County General Hospital (near the information desk).

Lost and Found Personal items found within the medical center are kept for 30 days in the Safety and Security Office, which can be reached at 731-541-6715 (16715 from your room).

If you have a question that is not answered here, please Contact Us!

West Tennessee Healthcare (WTH) does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, national origin, age, religion, disability, Limited English Proficiency or sex, including discrimination based on gender identity, sexual orientation, sex stereotyping or pregnancy in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by WTH directly or through a contractor or any other entity with which WTH arranges to carry out its programs and activities.