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05.19.2020

Hospice of West Tennessee Named a 2020 Hospice Honors Recipient

Jackson, Tennessee (May 19, 2020) — Hospice of West Tennessee has been named a 2020 Hospice Honors recipient by
HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics.
Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as
measured from the caregiver’s point of view.

“We are excited to recognize the 2020 Hospice Honors recipients for their hard work and dedication to providing
exceptional care,” said Misty Skinner, Executive Vice President of Services at HEALTHCAREfirst. “I congratulate
Hospice of West Tennessee on its success in achieving this highest of honors.”

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2018 through
September 2019. Award recipients were identified by evaluating performance on a set of 24 quality indicator
measures. Performance scores were aggregated from all completed surveys and were compared on a question-
by-question basis to a National Performance Score calculated from all hospices contained in the

HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above
the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. HEALTHCAREfirst holds a
special recognition, Hospice Honors Elite, to honor hospices scoring above the HEALTHCAREfirst National
Performance Score on all 24 of the evaluated questions. Please visit HEALTHCAREfirst’s website at
www.healthcarefirst.com to learn more about HEALTHCAREfirst’s Hospice CAHPS survey program as well as the
Hospice Honors awards.

About West Tennessee Healthcare:
West Tennessee Healthcare is a public, not-for-profit healthcare system with locations serving 19
counties in West Tennessee and Southeast Missouri. The mission of West Tennessee Healthcare is
to improve the health and well-being of the communities we serve while providing exceptional and
compassionate care. For more information, visit www.wth.org.

About HEALTHCAREfirst
HEALTHCAREfirst enables home health and hospice providers to streamline and optimize their business through
cloud-based software solutions and services. Thousands of agencies use HEALTHCAREfirst’s CAHPS surveys,
billing, coding and OASIS review, and advanced analytics services to streamline business efficiencies, simplify
CMS compliance, expedite reimbursement and improve patient care. HEALTHCAREfirst is a wholly owned
subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.healthcarefirst.com or and follow
@HEALTHCAREfirst on Twitter