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Financial Assistance & Billing

West Tennessee Healthcare is committed to treating all patients equally, with dignity, respect and compassion. We provide medical services in anticipation of payments by patients and/or those financially responsible for patients in exchange for medical treatments rendered. As a service to our patients, we work with them to determine if they qualify for federal, state and/or local healthcare programs.

The purpose of the Patient Financial Assistance program at West Tennessee Healthcare is to support the Mission statement of WTH by providing financial assistance for non-elective services to patients that meet approved eligibility criteria. Financial assistance is provided to eligible patients in the form of limiting out-of-pocket expenses for medically necessary services received at WTH facilities.

                                                                         Changes to U.S. First-Class Mail delivery times may affect you

What is happening?

Effective October 1, 2021, the United States Postal Service (USPS) has revised its service standards for certain First-Class Mail items, resulting in a delivery window of up to five days. Please note that this may delay your receipt of mail from us and our receipt of mail from you (including mailed payments). Please consider this change when mailing items to us via USPS. For more information, visit

What you can do

If you have not already, you may want to consider other payment options available, like switching to paperless statements for quicker delivery or paying your bill online.  Visit our Pay Your Bill web page at