West Tennessee Healthcare Response to novel coronavirus (COVID-19)
Testing | What to Do | Visitor Policy | Locations & Operations| Donations | Plasma Donations | Vaccine
West Tennessee Healthcare has set up novel coronavirus (COVID-19) testing sites. All patients are asked to call ahead of going to the clinic. Every patient will be screened on the phone, and patients will be given specific instructions to follow.
Patients will be instructed to:
- Remain home and self monitor OR,
- Schedule a telemedicine visit OR,
- Instructed to come to our designated testing locations for evaluation and testing.
West Tennessee Medical Group UT Medicine, 31 Physicians Drive, Jackson, (731) 423-1932
West Tennessee Medical Group Prime Care Selmer, 270 E. Court Avenue, Selmer, (731) 645-7932
All patients who present to our clinic locations will be required to wear a mask and clean their hands prior to entering the clinic. Restrooms and sanitizer are available at clinic entrances.
For more information about COVID-19 testing, please contact the appropriate state screening hotline:
- Arkansas Department of Public Health: 800-803-8747
- Jackson-Madison County Regional Health Department: 731-240-1771
- Mississippi Department of Public Health: 877-978-6453
- Missouri Department of Public Health: 877-435-8411
- Tennessee Department of Health: 877-857-2945
2019 Novel Coronavirus (2019-nCoV) Real-Time RT-PCR Diagnostic Panel and 2019-nCoV Coronavirus, SARS-CoV-2/2019-nCoV
|Entity||COVID-19 Test Cash Price|
|Bolivar General Hospital||$61.60|
|Camden General Hospital||$69.30|
|Jackson-Madison County General Hospital||$69.30|
|Milan General Hospital||$61.60|
|West Tennessee Medical Associates||$77.00|
|West Tennessee Medical Group||$77.00|
West Tennessee Healthcare is not billing any patient for COVID-19 Diagnostic Testing. Insurance may be charged.
What To Do
To ensure that West Tennessee Healthcare has enough room, supplies, and staff to care for those who need hospital-level care—including those whose condition is unrelated to COVID-19—please follow the guidelines below.
- If you are experiencing mild symptoms, please self-quarantine at home and maintain distance with others in the home who aren’t experiencing symptoms. Continue these precautions until 72 hours after symptoms have resolved (typically 10–14 days).
- If you have a fever greater than 100.4°F and respiratory symptoms, call your normal health care provider. If you do not have a health care provider, call the closest urgent care center.
- If you have a medical emergency and need to call 9-1-1, notify the dispatcher that you have a respiratory illness. If possible, put on a mask before help arrives.
- Individuals who are elderly and/or frail are encouraged to call to reschedule any routine or non-urgent visits for at least four weeks. In addition, please stay at home and avoid crowds.
What are the symptoms of Covid-19?
The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. Most people (about 80%) recover from the disease without needing special treatment.
Around one out of every six people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. About 2% of people with the disease have died. People with fever, cough and difficulty breathing should seek medical attention.
Should I wear a mask to protect myself?
Cloth face coverings are an important part of helping slow the spread of COVID-19 when combined with other everyday preventive actions like social distancing and frequent handwashing.
How do I keep myself and others safe?
There are simple steps you can take to reduce the risk of COVID-19 for yourself and your community.
- Clean your hands often. Wash your hands often with soap and water for at least 20 seconds, especially after you have been in public, or after blowing your nose, coughing, or sneezing. If soap and water is not easily available, use a hand sanitizer that contains at least 60% alcohol.
- Avoid close contact. Avoid close contact with people. Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting sick.
- Stay home if you are sick. Stay home if you’re sick, except to get medical care.
West Tennessee Healthcare is currently under a limited hospital and clinic patient visitor policy. All West Tennessee Healthcare hospitals are currently limiting hospital visitors. This temporary policy will be in place until COVID-19 is no longer deemed a threat to patients, staff and the community.
Screening and Masks
Please note that all visitors will be screened at the entrances and are required to wear either a homemade or surgical face mask during their visit. Visitors are encouraged to bring their own mask. However, a surgical mask will be provided if they do not have one dependent upon supply availability; if supplies are not sufficient to maintain, visitors without a surgical mask will not be permitted visitation.
Visitors will not be allowed if they have symptoms of respiratory infection (fever, runny nose, cough, shortness of breath).
Children under age 16 will not be allowed except under extraordinary circumstances.
Jackson-Madison County General Hospital (JMCGH)
Effective Saturday, January 16, 2021, Jackson-Madison County General Hospital will adhere to the hours and visitation policies described below for NON-COVID patients:
- Monday – Friday, 5:00 am – 8:00 pm
- Saturday – Sunday, 7:00 am – 8:00 pm
Effective Saturday, January 16, 2021, Jackson-Madison County General Hospital will adhere to the hours and visitation policies described below for ICU patients:
- Monday – Sunday, 8:00 am – 6:00 pm
Effective Tuesday, September 8, 2020, Jackson-Madison County General Hospital will adhere to the hours and visitation policies described below:
JMCGH is currently restricting all visitors on the COVID unit, with the exception of End of Life visits. End of Life Visits:
- COVID End of Life visits are limited to two (2) visitors. All others may communicate via Zoom/FaceTime technology (limited to a 20-minute visit)
- Non-COVID End of Life visits are limited to six (6) visitors. All others may communicate via Zoom/FaceTime technology.
- No visitation allowed after death on COVID unit.
Virtual Visits – Zoom/FaceTime technology:
- Visits are Scheduled Monday – Friday
- Phone Numbers to call to Schedule Visits:
- Gina : 731-693-1312
- Rhonda: 731-693-1128
- Jennifer: 731-697-8296
All visitors must be scanned into our system and receive a temporary badge. Any person without an employee badge or a visitor badge will be asked to return to screening locations at Garage 1 Entrance or Revolving Door Entrance. Phone number to each screening station:
- Garage 1 Door Screening Location: 1-9997
- Revolving Door Screening Location: 5-2228
Masks are required by all employees and visitors at all times (including in patient rooms), except while eating/drinking. Social distancing and frequent hand washing will help keep patients, visitors, and employees safe.
Alice & Carl Kirkland Cancer Center
Starting Monday, May 18, 2020, Kirkland Cancer Center is adhering to the visitation policies described below:
- Patients will be allowed one (1) designated visitor with them.
- No one with a temperature, cough, or other signs of illness will be permitted.
- No one with a current positive COVID-19 test result, or a pending COVID-19 test result will be permitted.
- Family members are welcome to listen via cell phone in the patient’s exam room or in chemo when the doctor or nurse is relaying important information.
- No one under the age of 18 years old will be allowed to enter the facility.
- Patients and visitors must wear a mask or face covering at all times.
- Visitors must remain with their patient while in the building.
- No swapping out of visitors allowed.
- If a patient or visitor leaves the building and plans to return, please obtain a sticker from the screening table before you leave.
Patient and visitor screenings will continue to take place, including:
- A temperature check, issuing a mask if the person is not wearing one.
- Asking screening questions regarding symptoms of COVID-19 and any COVID-19 testing the patient has done.
Locations and Operations
West Tennessee Medical Group appointments and TeleHealth visits
In addition to continuing in-person visits, West Tennessee medical Group offers TeleHealth opportunities for patients. If you’re interested in a TeleHealth appointment, please reach out to your provider’s office.
West Tennessee Healthcare elective surgeries and screenings
West Tennessee Healthcare is currently proceeding with elective surgeries. Please contact your provider for any specific pre-screening protocols required ahead of your procedure. Restricted visitor policies remain in place to continue to maintain everyone’s safety.
Women & Children classes
Available on a limited basis. Please see individual class listings for details.
Contact your specific support group leader for details.
LIFT Wellness Center
LIFT Wellness Center has reopened many amenities and has established operational guidelines to maintain focus on physical distancing, member protection, employee protection, and sanitization.
For additional details about COVID-19 measures in place at LIFT Wellness Center, please visit their website.
Cafeteria at JMCGH
Open to employees and family members of patients only.
Starbucks at JMCGH
Open to employees and family members of patients only.
Cafe at KCC
West Tennessee Healthcare reserves the right to further restrict visitation to our facilities as the situation changes. We are also coordinating our activities with our local health department directors and will follow guidance from them if they direct us to take additional actions that they deem necessary to protect the health of the public.
Click HERE if you would like to make a financial donation to the COVID-19 Response Fund.
Convalescent Plasma Donations
Have you had COVID-19 and recovered? You could save the lives of others who are critically ill in our area hospitals. COVID-19 convalescent plasma is an FDA investigational treatment where plasma is transfused from a recovered COVID-19 donor into a critically ill patient. If you have had a positive COVID-19 test result, recovered, and would like to help sick COVID-19 patients in need, please consider donating plasma with Lifeline Blood Services.
Lifeline Blood Services is collecting, processing, and sending the donated plasma to hospitals where it will be given to patients. To donate convalescent plasma for COVID-19 patients, donors must have been officially diagnosed with COVID-19, must pass all standard requirements to give plasma, and must be symptom free for 14 days.
For more information, visit their website.
Future vaccinate clinics to be determined.