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Keep up to date with access to your medical files:

It’s your health, so we want you to be able to easily access your health care records. With My Health Records, you can find when the last test or procedure was done and get a copy of the results when you need them. My Health Records is available at whatever time of day you need it. With an account, your access will include selected data from your West Tennessee Healthcare Core Hospital or Clinic electronic medical records, including lab test results, medications, immunizations, patient education, and continuity of care documents.

West Tennessee Healthcare is committed to ensuring the privacy and security of patient health information. Copies of your medical records can be sent to your physician or to another hospital without charge. Written consent is required to release copies of medical records to patients and we ask your understanding in allowing time for the records to be completed. Please call 731-541-7800. The Health Information Management Release of Information office is open Monday-Friday, 8:00 a.m. – 4:30 p.m. Closed Saturday, Sunday, and Holidays.

My Health Records is a FREE online tool that provides a simple and secure way to see your records and make informed decisions about your future health care needs.

Request Your Free Personal My Health Records Account

To get connected to West Tennessee Healthcare’s My Health Records, follow these easy steps.

  1. Discuss the registration process with the hospital registration staff, or clinic staff at your next visit to JMCGH, or contact Health Information Management, 731-541-7982, to request access information. A signed Release of Information form and valid photo ID are required for registration. If you are requesting on behalf of someone else, then you must provide documentation showing that you are the legal representative.
  2. Access the link that is emailed to you after you request access to your records.
  3. Follow the steps outlined on the web page.
  4. You should complete this process soon because your email invitation will expire after 90 days. We will send you a reminder before the invitation expires. If you forget to complete the process on time, please contact West Tennessee Healthcare Health Information Management at 731-541-4344 to receive a new email invitation.


You can access your medical records any time of the day or night.

Continuation of Care Fax: 731-541-6768

Facility Call Fax
Bolivar General Hospital+17316590231+17316590271
Camden General Hospital+17315936174+17315936129
Humboldt Medical+17317840392+17317840398
Jackson-Madison County General Hospital+17315417982+17315416955
Milan General Hospital+17317231348+17317233361
West Tennessee Healthcare Volunteer Hospital+17315883250+17315883259
West Tennessee Healthcare Dyersburg Hospital+17312884733+17312872171

Request Copies of Medical Records

Copies of your medical records can be sent to your physician or to another hospital without charge. If you are a patient (or a patient’s personal representative) and would like access to your medical records, please complete the “Request for Access to Protected Health Information” form. For patient requests needed form West Tennessee Medical Group, please contact the clinic directly. If you have questions, please call and speak with the Health Information Management Department of the facility you are requesting records from. Jackson-Madison County General Hospital’s number is 731-541-7982, and the office is open Monday-Friday, 8:00 a.m. – 4:30 p.m. Closed Saturday, Sunday, and Holidays.

The “Authorization for Release of Protected Health Information” form is also attached, but it is only used if a third party is requesting a patient’s records and the patient does not initiate this request. (For instance, if an attorney requests copies of records.)

Online Request for Medical Records For HOSPITAL records only, please contact CLINICS directly for CLINIC records.

Request for Access to Protected Health Information

Spanish – Request for Access to Protected Health Information

Authorization for Release of Protected Health Information

Spanish – Authorization for Release of Protected Health Information

If you would like to request medical records via e-mail, you may please send your authorization form to: for JMCGH Hospital Records for Volunteer Hospital Records

West Tennessee Healthcare (WTH) does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, national origin, age, religion, disability, Limited English Proficiency or sex, including discrimination based on gender identity, sexual orientation, sex stereotyping or pregnancy in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by WTH directly or through a contractor or any other entity with which WTH arranges to carry out its programs and activities.

For further information about this policy, contact Amy Garner (731) 541-9914.